General Help

 

BOOKING INSTRUCTIONS

 

Below you will find a detailed description of the booking procedure to the Festival of Media. Please read through this document carefully as it will provide you with a clear outline of how the process works.

 

The booking process of the Festival of Media includes several steps. During the booking process you can view the progress bar on top to see which step you are currently on.

-          Register: register on the website to begin the booking process.

-          Booking Mode: selecting the type of booking you will make (i.e. Booking for myself and others)

-          Delegates: enter all delegate details

o   Options: add Gala Dinner ticket to your booking

-          Booking Summary: a summary of your entire booking

-          Payment: enter payment details

-          Confirmation: you will receive email confirmation of your booking

 

 

BOOKING 1

 

If you have never registered on the site select “Start your booking” to begin the process.

Step 1: Enter the details of the person who will be making the booking (Booker Details)

All delegate registration information and payment details will be sent to the Booker after payment.

Step 2: Click “Register” to continue to the selection of your Booking Mode.

 

 

Booking Mode:

Step 1: Select the type of booking you would like to make:

1. I am booking for myself
2. I am booking for myself and others
3. I am booking on behalf of someone

Step 2: Click “Next” to continue to the Delegates page.

 

 

Delegates:

Step 1: Enter the delegate’s details in the fields provided making sure all mandatory fields are filled and that all details are correct and valid.

Step 2: Click “Add delegate” to save the delegate’s details.

 

Option 1: Add another delegate – by going back to Step 1 and following the process again.

Option 2: Remove delegate – click “Delete” next to the name of the delegate who you wish to remove in the purple right hand list.

Option 3: Review delegate details – to view the registered details for an individual delegate, click on their name in the purple right hand column. To edit their details, click on “Edit” next to the delegate name in the purple right hand column and the details will appear back in the fields in front of you. When you have finished making your amendments, click “Save changes”. If you do not want to save your changes, please click on the “Go back – don’t save” button.

Option 4: Add Gala Dinner ticket – click on the tick box in the Options section underneath the delegate fields to attend the Gala Dinner.

 

Note: The total price per delegate will be displayed on the right had side of each delegate bar. Promotion codes and VAT have been added/deducted where appropriate.

 

Once you have completed your booking and been invoiced, you WILL NOT be able to remove delegates ONLY amend.

 

Step 3: Upon completion of all delegate registration, click “Next” at the bottom of the page to continue to the Booking Summary.

 

 

Booking Summary:

Step 1: The details and the total cost of each delegate that you have added will be outlined on the page in front of you. The total cost of all delegates (if you have added more than one) can be found at the bottom of the page.

Step 2: Please read the Terms & Conditions. The link can be found in the bottom left hand corner of your screen.

Step 3: Please select the tick box next to “I accept the terms and conditions” (you will not be able to proceed unless you tick this box).

Step 4: Click “Accept Booking” at the bottom of the page to continue to Payment.

 

Note: If you do not click the box saying that you agree with the terms and conditions, you will not be able to confirm your booking.

 

 

Payment:

Step 1: Please fill in your payment details in the relevant boxes provided, checking all mandatory fields are filled and that all details are correct and valid.

 

Step 2: Please select your payment options: “Pay now, online” or “Pay later, bank transfer on invoice”

 

Pay now, online: You will be taken through to the WorldPay website where you will be able to make a secure and immediate payment by credit card. If the payment is successful, you will be taken through to the Confirmation page, which will automatically prompt your booking summary and invoice to be sent to you via email.

 

Pay later, bank transfer on invoice: Click this button and you will be taken to the Confirmation page, which will automatically prompt your booking summary and invoice to be sent to you via email.

 

 

Note: The invoice is sent via email only to the booker email address when they registered. If you would also like the invoice to be emailed to anyone else, please fill in their email address in the “Email” field.

 

Note: If you would like a hardcopy of the invoice to be sent to you, please change the drop down menu to “Yes”.

 

 

Confirmation:

Step 1: If you would like to return to your booking for an overview, or to make any changes, please click “Go to My Booking”.

Step 2: If you are finished with your booking, please click “Log Out”.

 

 

 

BOOKING 2

 

If you have registered before select “Login” to enter the site and view your current booking.

Step 1: Enter your login email and password.

Note: If you cannot remember your password enter your email address and click “Forgot Password” to receive an email with your login details.

Step 2: Click “Login” to continue to the Delegates page where you can review or amend your booking.  

 

1. I have not completed my booking process

If you left the website before completing the booking process the site will take you to the page you last visited.

 

Simply complete the rest of the booking by following BOOKING 1 instructions.

 

 

2. I would like to make changes to a previous booking

You have the option to edit delegate details, add additional delegates and add Gala Dinner tickets not selected before.

If you make changes that increase the cost of your booking, you will be taken all the way through to the payment section.

 

Note: Delegate bookings cannot be deleted from the registration, however, they can be edited (i.e. name changes are allowed).

 

If you completed your last booking all the way to payment, then you will be brought straight to the Delegates page.

 

 

 

Delegates:

Step 1: You will see a list of all the delegates that you previously registered. These will all have an icon next to their names in the right hand purple list of delegates to state that the delegate has already been invoiced and can therefore no longer be removed.

Step 2: To edit details, simply click on “Edit” next to the name of the delegate whose details you wish to amend. This will prompt those delegate’s details to appear in the fields in front of you. When you have made your changes click “Save changes” or click “Go back – don’t save” if you wish to cancel.

 

Note: You can amend all details (including name) but you CANNOT amend the Country or add a Promotion Code at this stage.

 

Step 3: Now you can jump pages by clicking on the progress bar. Simply click on the link to access the page which you wish to make changes.

 

 

Booking Summary:

Step 1: The details and the total cost of each delegate will be outlined on the page in front of you, showing all amendments made to those delegates you have edited. The total cost of all delegates will have amended accordingly to your changes.

Step 2: Accept the terms and conditions by clicking the box “I accept the terms and conditions”.

Step 3: Click “Accept Booking” at the bottom of the page to continue to Payment.

 

 

Payment:

Step 1: Please fill in your payment details in the relevant boxes provided, checking all mandatory fields are filled and that all details are correct and valid.

 

Note: The invoice is sent via email only to the booker email address when they registered. If you would also like the invoice to be emailed to anyone else, please fill in their email address in the “Email” field.

 

Note: If you would like a hardcopy of the invoice to be sent to you, please change the drop down menu to “Yes”.

 

Step 2: Please select your payment options: “Pay now, online” or “Pay later, bank transfer on invoice”

 

Pay now, online: You will be taken through to the WorldPay website where you will be able to make a secure and immediate payment by credit card. If the payment is successful, you will be taken through to the Confirmation page, which will automatically prompt your booking summary and invoice to be sent to you via email.

 

Pay later, bank transfer on invoice: Click this button and you will be taken to the Confirmation page, which will automatically prompt your booking summary and invoice to be sent to you via email.

 

Note: You should receive an invoice where all delegates are listed but you will only be charged for the extra costs you have added i.e. any extra delegates, extra options (Gala Dinner ticket), etc.

 

 

Confirmation:

Step 1: If you would like to return to your booking for an overview, or to make any changes, please click “Go to My Booking”.

Step 2: If you are finished with your booking, please click “Log Out”.

The Festival of Media, Valencia 2009 (3309143) | Login